8www Responsible Gaming

Tools, rules, and resources to keep your play in check

Our Commitment to Players

Gaming at 8www is meant to be fun. It works best when you play with money you can afford to spend, stay in control of how long you play, and treat winning as a bonus rather than a plan. We take that seriously, and we have built tools into every account to help you do exactly that.

This page explains what tools are available, how to use them, and where to turn if you feel that gaming is no longer enjoyable or is causing you stress.

You must be at least 18 years old to register and play on this platform. This is a firm rule, not a guideline.

Signs That Play Is Becoming a Problem

Most players enjoy gaming without any difficulty. But it is worth knowing the warning signs so you can act early if things shift. The following patterns can indicate that gaming has moved from entertainment to something harder to manage.

  • Spending more than you planned, or chasing losses to recover money
  • Borrowing money or selling items to fund deposits
  • Feeling anxious, irritable, or restless when you are not playing
  • Hiding your gaming activity from family or friends
  • Missing work, meals, or sleep because of gaming sessions
  • Thinking about gaming constantly, even when doing other things
  • Making promises to cut back but finding it hard to follow through

Recognising one or two of these does not mean you have a serious problem, but it is a signal worth taking seriously.

Quick Self-Assessment

Read through the five questions below honestly. If you answer "yes" to two or more, we recommend using our limit tools right away and speaking to someone you trust.

  1. Have you ever deposited more than you originally intended in a single session?
  2. Have you played to escape stress, loneliness, or personal difficulties?
  3. Have you felt that you needed to win back money you had already lost?
  4. Has gaming ever caused an argument or problem in your household?
  5. Have you ever felt guilty about the time or money you spent on gaming?

If your answers concern you, contact our 24/7 Live Chat right now — our support team can walk you through the account controls or start a self-exclusion without delay.

Account Tools: Limits and Controls

Every 8www account comes with a set of built-in controls. You can apply them at any time from the account settings page. Changes that make limits tighter take effect immediately. Changes that make limits looser require a 48-hour cooling period before they activate.

Tool What it does Takes effect Reversible?
Deposit limit Caps how much you can deposit in a day, week, or month Immediately when lowered Yes, after 48 h
Session time limit Logs you out automatically after a set number of minutes Next session Yes, after 48 h
Loss limit Stops play once your net losses reach a chosen amount Immediately when lowered Yes, after 48 h
Cooling-off period Temporarily suspends your account for 24 hours to 6 weeks Immediately No, fixed duration
Self-exclusion Closes your account for a minimum of 6 months Immediately No, minimum 6 months

The minimum deposit on the platform is ৳250. Setting a daily deposit limit at or below this amount effectively prevents any new deposits until you adjust the limit after the 48-hour review window.

Self-Exclusion and Cooling-Off

Cooling-off period

A cooling-off period pauses your account for a short time — anywhere from 24 hours up to 6 weeks. During this period you cannot log in, deposit, or place bets. Any pending withdrawal requests will still be processed normally. When the period ends, your account reopens automatically.

Use a cooling-off period if you want a short break to reassess without fully closing your account.

Self-exclusion

Self-exclusion is a stronger step. Once you request it, your account is closed for a minimum of six months. You will be removed from all marketing communications immediately. After the exclusion period ends, you must contact support to request a reactivation — accounts do not reopen automatically.

When you request self-exclusion, we will also ask if you want to extend it to 12 months, 2 years, or permanently. You can change your mind and request a permanent exclusion at any time during the exclusion period.

To start a self-exclusion right now, open the Live Chat (available 24/7) and type "self-exclusion request". The support agent will confirm your identity and activate it within minutes.

How to Set Limits on Your 8www Account

1
Log in and open Account Settings Tap the menu icon in the top right, then choose "Account Settings" from the list.
2
Go to Responsible Gaming Find the "Responsible Gaming" tab inside settings. All limit tools are listed here in one place.
3
Choose a tool and set your value Select Deposit Limit, Session Limit, or Loss Limit. Enter the amount or duration you want.
4
Confirm — it activates right away Stricter limits take effect immediately. You will get a confirmation in your registered number via SMS.

If you have trouble finding these settings or the page is not responding, contact our 24/7 Live Chat and an agent can apply the limits for you directly.

Protecting Players Under 18

We do not allow anyone under 18 to register or play. During registration we ask for date of birth, and before any withdrawal we ask for identity documents including National ID Card (NID), Passport, or Driving Licence. If we have reason to believe an account holder may be underage, we will freeze the account immediately while we review the documents.

If you share a device with younger family members, we recommend using a password manager so your login credentials stay private. You can also enable the session time-out feature so your account logs itself out automatically after a period of inactivity.

Parents who discover a minor has been using their account should contact Live Chat immediately. We will review the account history and handle the situation promptly.

Getting Help Outside 8www

Our tools are useful, but if gaming has caused serious financial, emotional, or relationship problems, speaking with a trained counsellor is the right next step. The following types of services can help:

  • Problem gambling helplines — many countries in South Asia have free telephone helplines staffed by counsellors. Search for your national helpline or ask a local health centre.
  • Gamblers Anonymous — peer-support groups that meet regularly, including online sessions accessible from Bangladesh.
  • Mental health support — anxiety and depression often accompany gambling problems. A local doctor or mental health practitioner can refer you to the right service.
  • Family support organisations — Gam-Anon and similar groups support family members affected by a loved one's gambling.

Reaching out for help is a sign of strength, not weakness. We will never penalise you for using our responsible gaming tools or for seeking outside support.

Common Questions

Can I undo a deposit limit once I have set it?
Yes, but not immediately. Any increase to a deposit limit — or the removal of a limit — requires a 48-hour waiting period before it takes effect. This delay is intentional: it gives you time to reconsider. A decrease to any limit takes effect right away with no delay.
What happens to my pending withdrawal if I self-exclude?
Any approved withdrawal that is already in progress before the self-exclusion is activated will be paid out normally. Self-exclusion stops new deposits and play — it does not block money that is already on its way to you. Withdrawals typically complete within 45 minutes via bKash, Nagad, or Rocket.
Will I still receive promotional messages after self-exclusion?
No. As soon as your self-exclusion is confirmed, your account is removed from all marketing lists. You will not receive SMS, in-app notifications, or any other promotional material from 8www during your exclusion period.
Can someone else request a self-exclusion on my behalf?
Only the account holder can request a self-exclusion for security reasons. However, if a family member is concerned about another person's account and believes they are in immediate distress, they can contact Live Chat to flag the situation. Our team will follow the appropriate safeguarding steps.
How does 8www verify my age before I can withdraw?
Before your first withdrawal, you must submit at least one valid identity document: your National ID Card (NID), Passport, or Driving Licence. Our team reviews the document and completes the check within 2 hours in most cases. The account is not restricted during this review unless we have a specific concern about the account.
What if I want to reopen my account after the exclusion ends?
After a cooling-off period, your account reopens automatically. After a self-exclusion, it does not. You will need to contact our Live Chat to request reactivation. We will ask you to confirm you understand the risks and that you are in a good position to resume play responsibly. We may also suggest you review our limit tools before your first deposit back.

If everything is under control and you just want to play, you are welcome back at the main lobby any time.

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