8www: Privacy Policy

This Privacy Policy explains how 8www collects, uses, stores, and protects your personal information when you use our website at 8www.vin and related services. Please read it carefully before you create an account or make a deposit.

Who We Are

8www operates an online gaming platform accessible to players in Bangladesh. When this policy refers to "we", "us", or "our", it means 8www and the platform team responsible for running 8www.vin. If you have questions about how your data is handled, the right place to start is our 24/7 live chat support.

Data We Collect

We only collect information that is necessary to run your account, process payments, and keep the platform safe. The main categories are:

Information you give us directly

• Full name, date of birth, and gender (required at registration)
• Mobile number and email address
• bKash or Nagad wallet number used for deposits and withdrawals
• National ID Card (NID), passport, or driving licence details when you complete identity review before your first withdrawal
• Any messages you send to our support team

Information collected automatically

• Device type, operating system version, and browser type
• IP address and approximate location (city level)
• Pages visited, time spent, and actions taken inside the platform
• Session tokens and login timestamps

How We Use Your Data

We use your information for specific, legitimate purposes only. The table below maps each purpose to the type of data involved.

We do not use your data to build advertising profiles or sell it to third-party marketers.

Payment Data and bKash / Nagad Transactions

When you deposit or withdraw via bKash, Nagad, Rocket, Upay, or Bank Transfer, we receive a transaction reference and the mobile wallet number you used. We store this information to reconcile payments, handle disputes, and meet our financial record-keeping obligations.

Deposits arrive in your 8www wallet within roughly 3 minutes. If a deposit fails but your mobile balance has been debited, contact live chat with the bKash or Nagad transaction ID and we will investigate within the same session.

Sharing Your Data

We share your data only when it is necessary to operate the platform or comply with the law. The parties who may receive your information are:

• Payment processors (bKash, Nagad, Rocket, Upay, participating banks) — only the data needed to complete the transaction
• Game providers (CQ9, Ezugi, Spribe, FA Chai, Evolution) — your account token and bet history needed to run the games; they do not receive your full identity or payment details
• Fraud and security services — anonymised device signals to detect account takeover attempts
• Regulatory authorities — if we receive a lawful order requiring disclosure

We do not sell, rent, or trade your personal data with any other third party.

Cookies and Tracking

Our website uses cookies and similar technologies to keep you logged in, remember your language preference, and understand how players navigate the site. Here is a plain summary of what we set:

Disabling analytics cookies will not stop you from using any part of 8www. You can clear or block cookies at any time through your Android browser settings or the Chrome app settings on your phone.

How Long We Keep Your Data

We keep your account information for as long as your account is active, plus a further period required by financial and anti-money-laundering rules. The practical timelines are:

• Active account records — kept for the full duration of the account
• Transaction and payment records — retained for 5 years after the transaction date
• Identity documents submitted for review — stored for 5 years after account closure
• Support chat logs — kept for 2 years from the date of the conversation
• Anonymised analytics data — kept indefinitely (no personal identifiers)

When the retention period ends, data is deleted or irreversibly anonymised. You can request earlier deletion for certain categories — see the section on your rights below.

Your Rights

As a player, you have the following rights over your personal data. Contact our live chat or support team to exercise any of them and we will respond within a reasonable time, usually within a few business days.

Access

You can ask for a copy of the personal data we hold about you. We will provide it in a readable format, free of charge.

Correction

If any information in your account is wrong or out of date — for example, an incorrect phone number — you can ask us to fix it. For certain fields you can update them directly in your account settings.

Deletion

You can request that we delete your account and associated personal data. We will comply unless we are legally required to keep some records (for example, transaction history under financial regulations). Active bonus balances and pending withdrawals must be settled before deletion.

Restriction and objection

You can ask us to stop processing your data for a specific purpose — for example, marketing messages — while you raise a concern. We will pause that processing until the matter is resolved.

Withdrawal of consent

Where we rely on consent (for example, promotional SMS alerts), you can withdraw it at any time. Reply STOP to any SMS or update your notification preferences inside your account settings.

Players Under 18

Our platform is strictly for adults aged 18 and above. We do not knowingly collect data from anyone under 18. If we become aware that a minor has created an account, we will close it and delete the associated data immediately. If you believe someone under 18 has accessed our platform, please alert our support team through live chat.

How 8www Protects Your Information

We use a combination of technical and organisational measures to keep your data safe:

• All data in transit is encrypted using TLS (HTTPS) — the padlock you see in your browser confirms this
• Stored data is encrypted at rest on our servers
• Access to production databases is restricted to a small team on a need-to-know basis, with multi-factor authentication required
• We run periodic security reviews and act promptly to patch known vulnerabilities
• Payment credentials (PINs, OTPs) are never entered on our site — they go directly to the payment provider

No system is completely invulnerable. If a breach ever affects your personal data, we will notify affected players and relevant authorities as required.

Updates to This Policy

We may revise this policy when we add new features, change our payment partners, or when regulatory requirements change. When we do, we will update the "Last updated" date at the top of this page and, for significant changes, send a notification to your registered mobile number or email. Continuing to use 8www after a policy update means you accept the revised terms.

Contact Us

If you have questions about this policy, want to exercise your data rights, or need to report a concern, reach our team through the live chat on 8www.vin. Support is available 24/7. For sensitive data requests, please have your account ID and registered mobile number ready so we can verify your identity quickly.